A GREATER FORCE
The closure of the nation's airports after the Sept. 11 terrorist attacks was what is called a "force majeure event." That means travelers whose flights were canceled have a choice of whether to have their tickets refunded, including non-refundable tickets, or accept whatever alternate arrangements the airline makes. While airlines have tried to accommodate passengers, they are not obligated to provide any compensation or amenities other than a refund.
The situation gets a little murkier where travelers are offered service that's less than comparable to what they signed up for. Take Teresa and the US Airways New York-Washington Shuttle, for example.
TERRORISM'S NOT WAR
We may be metaphorically at war but technically the Sept. 11 attacks were terrorism, which means that the resulting damage is covered under most insurance policies whereas acts of war are not. This is an important distinction to anyone who suffered losses last week. However, this does not in most cases include voluntary cancellations of flights or cruises, as Joseph learned when he tried to cancel his cruise.
On the other hand ... It's obscene that Royal Caribbean and perhaps other cruise lines are not recognizing their obligation to refund deposits for National Guardsmen and other reservists being called into active duty.
CHANGE OF PLANS
Many travelers decided to stay home rather than take long-awaited trips. While this is understandable, it may also be costly. Those who had nonrefundable tickets or who had made advance payments will most likely be out of luck.
Click here for a collection of complaints on this topic.
OVERNIGHT IT'S NOT
One result of the tightened airline security is that the handy e-ticket is no longer quite so handy. Travelers now need a printed confirmation of their travel arrangements. This can usually be obtained online and you can then print it. Most airlines will also fax the document to you. But in some instances, you're left to the not-so-tender mercies of the overnight couriers, some of whom are more overnight than others.
