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Consumer Affairs

Heart Attack Victim Hounded For $5 Co-Pay

Receptionist tries to collect as patient is carried out by paramedics


February 5, 2008
Barbara Antonelli, a 76-year old widow from Staten Island, New York, went to her doctor complaining of chest pains. Her doctor diagnosed a heart attack and called 9-1-1.

Paramedics, who quickly arrived on the scene, placed Antonelli on a gurney, inserted a breathing tube, and were about to wheel her to the ambulance so she could be rushed to the hospital.

But not so fast.

The doctor's office receptionist told Antonelli she owed a $5 co-pay for the office visit, and she wasn't leaving until she paid.

At least, that's Antonelli's story, as told to the New York Daily News.

"You can't even get a book of stamps for that price. I was outraged, she fumed to the Daily News. "It was the most heartless, unthinkable thing to do. They were putting money on top of a person's life."

Antonelli says she had to rustle through her purse to find a $5 bill before she could head for the emergency room. "I could have dropped dead," she told the paper.

The Staten island Physician Practice, the office where the incident occurred, isn't disputing the main elements of Antonelli's story. The doctor who called the ambulance said the overzealous receptionist would be reprimanded, but he would not divulge her name.



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