By Mark Huffman
ConsumerAffairs.com
February 28, 2007
The producers of the reality soft-porn series Girls Gone Wild have been in and out of trouble for a variety of reasons, and the company has long been a source of frustration for consumers who say they were charged for videos they didn't ask for and never received. Tim, of Rifle, Colorado, is among the latest to complain to ConsumerAffairs.com.
"I cancelled my GGW subscription and was given a confirmation number," he told us. That same day I was checking my bank account balance and discovered that they were debiting my account the next day for not just one video, but two! I purchased a set for a friend as a gift and now I can't get these things to stop."
In July 2004 the Federal Trade Commission ordered Mantra to pay $1.1 million for "enrolling consumers who bought a single video or DVD into "continuity" programs, meaning they were charged for additional videos until the consumer took action to make them stop. And the FTC charged the company made it hard for consumers to cancel.The settlement, of course, was supposed to stop the abuses, but you'd be surprised how often it doesn't work like that. The FTC takes a dim view of companies violating consent orders, so we're forwarding Tim's complaint -- along with any others we receive to the FTC.
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