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Consumer Affairs

CPSC to Monitor E-Commerce


WASHINGTON, Dec. 16, 1999 --

The U.S. Consumer Product Safety Commission (CPSC) is launching Operation S.O.S. - Safe Online Shopping - to find recalled, illegal and potentially hazardous consumer products being sold on the World Wide Web. CPSC has instituted a "War Room" where investigators will monitor the Internet for possibly dangerous and illegal consumer products.

Using computers and telephone lines that can't be traced back to the government, non-government credit cards and anonymous shipping addresses, these experts, posing as consumers, shop for items that could be dangerous to consumers. The items purchased are then examined and tested for compliance with federal safety standards. Operation S.O.S. monitors retail sites and product-related news groups on the Internet.

CPSC already has found dangerous products being sold online, including:

  • Flammable children's sleepwear
  • Prescription drugs without child-resistant packaging
  • Children's jackets with drawstrings that pose a strangulation hazard
  • Mini-hammocks without spreader bars that pose a strangulation hazard
  • Cigarette lighters without child-resistant mechanisms.

"This is really an expansion of the kind of surveillance work we already do in brick and mortar stores across the country," said CPSC Chairman Ann Brown. "CPSC wants to make sure all the products Americans purchase are as safe as possible - whether purchased at the local mall or in cyberspace."

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