Chantal of West Hempstead NY (6/10/02):
I have a judgment against this dealership for $983. I received this award in January 2001 and have not been able to collect. When I purchased A 2001 Chevrolet Cavalier on August 30, 2000, the dealership would not install a sunroof prior to delivery of the vehicle. Upon pickup, I was given a 'We-Owe' slip which entitled me to the sunroof I purchased.
I scheduled the installation for the following week. On the day of the install, the car was dropped off at 7:30 am. I received a call from the dealership at 3:30pm, informing me that they could not install the sunroof because there was a problem with the paperwork. The paperwork had been settled one week prior! I was told that if I were to re-do the paperwork, which would be an additional 1K, then they would reschedule to have the sunroof installed. I refused to re-do the paperwork and they refused to install the sunroof.
I was incredibly frustrated by them and took them to Small Claims court, and won. However, I have been unable to collect.
The entire situation has been emotinally draining. I am frustrated and angered. I would not like to ever have to purchase a vehicle again after what I've been through. I sent letters to GM, Chevrolet, Nemet, the Better Business Bureau and certain TV stations. No one has been able or has desired to assist me.
It's great that Chantal stood up for her rights and won a judgment against the dealer. For help in collecting, she may have to turn to a commercial collection agency.
